Sono Resources

Practical guides on AI phone assistants for service businesses — bookings, after-hours, dispatch, and customer experience.

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conversational ivr

Conversational IVR: why AI beats phone trees

Traditional IVR loses 35% of callers before they get help. Here's what the data says about conversational IVR – and why the switch pays for itself fast.

Aleksi Löytynoja · 27 May 2026 · 7 min read

security

Secure Voice AI: GDPR and EU AI Act compliance guide 2026

Secure Voice AI requires GDPR-compliant data handling and EU AI Act readiness. A guide to the requirements, vendor evaluation, and common mistakes.

Aleksi Löytynoja · 26 May 2026 · 6 min read

ai receptionist

AI answering service: how to set one up

What is an AI answering service, and how do you deploy one? Practical guide: call flow design, integrations, pricing, and the most common setup mistakes.

Aleksi Löytynoja · 21 May 2026 · 8 min read