Automotive · Service & dealership
A service line that never says “please hold”.
Sono picks up the calls coming in — and makes the ones going out. Bookings, reminders, test-drive invites, satisfaction surveys — all handled while your advisors stay on the floor.
Trusted by automotive service teams
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
The calls you can't answer
are costing you
Every workshop loses bookings to unanswered calls. Here's exactly what's happening.
Mechanics can't answer mid-job
When a technician is under a car, the phone rings out. That caller books with the competitor down the road.
Service advisors tied up with walk-ins
A customer at the desk takes priority — the five callers waiting go to voicemail and rarely call back.
Evenings and weekends go unanswered
Customers research and decide after hours. Without coverage, bookings land at whoever picks up first.
How Sono helps
Sono handles the calls
your team can't
Trained on your services, prices, and policies. No scripts, no menus — natural conversations that get things done.
Service Bookings
Books appointments end-to-end
Sono collects the vehicle registration, service type, and preferred time — confirms directly into your calendar. No call-backs needed.
- —Collects reg number, service type, mileage
- —Checks available slots in your calendar
- —Sends confirmation SMS to the customer
Status Calls
Answers "is my car ready?" automatically
Status inquiries are the most repetitive calls in any workshop. Sono checks your system and responds with real information — without interrupting your team.
- —Looks up job status in your workshop system
- —Gives accurate, up-to-date answers
- —No staff transfer needed in most cases
After Hours
Captures bookings even when you're closed
Evenings and weekends are peak decision time. Sono captures every request with full details, ready for your team Monday morning.
- —Full booking details captured every time
- —Customer confirmation so they don't call elsewhere
- —Logged and ready for team review
And going out
Sono makes the calls
that grow the business
Test-drive invitations, satisfaction surveys, service reminders — outbound calls that fill the calendar and keep customers coming back, run in your workshop's voice.
Conversion vs. the same calls made by a human
Of the calls a human would skip — reminders, surveys, follow-ups — actually get made
Cost per outbound call vs. a human caller
Test Drive Invitations
Books test drives from your customer list
Hand Sono a segment — lease-end customers, owners of a comparable model, EV-curious buyers — and it makes the calls. Personalised, in your voice, and only the confirmed slots land on the salesperson's calendar.
- —Filters from your CRM by model, lease end, or service history
- —Books directly into your sales calendar
- —Honours opt-outs and quiet-hour rules automatically
Customer Surveys
Catches problems before reviews do
A few days after every job, Sono calls to ask how it went. Five-out-of-fives roll up into a dashboard. Anything below four routes straight to your service manager — with the transcript — so you fix it before it lands on Google.
- —Calls every customer post-service, not just the ones who'd answer email
- —Escalates anything below 4/5 to a human, same day
- —NPS, CSAT, or whatever rating system you already use
Service Reminders
Brings cars back in for the next service
Mileage thresholds, seasonal tire swaps, inspection deadlines — Sono knows when each car is due and calls when it's time. Customers who'd otherwise drift to a competitor get booked back in, automatically.
- —Triggers on mileage, time, or seasonal rules
- —Books on the call — no callback needed
- —Leaves a usable voicemail if the customer doesn't answer
Use cases
What Sono does
for your workshop
The specific tasks Sono handles for automotive teams.
Setup
Up and running in under an hour
Connect
We connect Sono to your website, services, and calendar. You set call forwarding — typically under 10 minutes.
Configure
We train Sono on your services, pricing, and policies. We test and fine-tune until it perfectly represents your brand.
Go live
Sono starts handling calls. Transcripts, recordings, and booking data visible in your dashboard from day one.
FAQ
Common questions
from workshops
Sono hands off instantly. The call transfers to your team with full context of what was discussed, so the customer never repeats themselves.
Yes. We build integrations into your existing calendar, booking system, and CRM. Confirmed bookings land directly in your workflow — no double entry, no manual follow-up.
Sono is fully multilingual. For Finnish workshops it handles calls in Finnish, Swedish, and English. You configure which languages to support.
Every call is recorded and transcribed. You get a searchable dashboard with full call logs, outcomes, durations, and transcripts.
No. Sono works with your existing number via call forwarding. It only picks up calls you can't answer. Setup takes under 10 minutes.
Get started
See Sono in
your workshop
We'll show you exactly how Sono handles your calls in a 30-minute demo — bookings, status inquiries, and after-hours.
Book a Demo