On-call,
all 8,760 hours
a year.
Weekends, holidays, 3am in January. Sono picks up every tenant call, separates the burst pipe from the broken lightbulb, dispatches your vendors, and has the work order waiting when your team logs in Monday.
Prefer to talk to a human first? Book a 15-min call
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Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
Every after-hours ring is
a tenant on hold
Burst pipes don't keep office hours. Here's what an unanswered tenant call actually costs you.
3am calls become Monday tickets
No-heat at 03:17 hits voicemail. By morning, the tenant is angry, the pipe burst, and the insurance form is open.
Your on-call rotation burns out staff
Weekend phone duty isn't a perk. Good property managers leave because they keep paying for the duty phone.
A squeaky door pages the plumber
Without triage, every after-hours call gets the same response — a vendor invoice or a tenant left to wait.
24/7 Answering
Picks up — at 03:17, on Sundays, on Christmas
Voicemail is where tenant goodwill goes to die. Sono answers on the first ring, day or night, so no caller ever hits a beep — and no rotation has to.
- —Always-on coverage — nights, weekends, holidays
- —Picks up the overflow when your line is busy
- —No voicemail, no missed callback queue
Triage
Tells the burst pipe from the broken lightbulb
Sono is trained on your escalation rules. It separates life-safety emergencies from routine requests, dispatches the right vendor — and only wakes a human when one is actually needed.
- —Confirms unit, severity, and outdoor conditions
- —Applies your emergency criteria — water, gas, heat, security
- —Handles the routine quietly until morning
Work Orders
Lands the ticket in your PMS by morning
Every call ends in a clean record — building, unit, fault, vendor, status. Drops straight into common PMSs, or a webhook of your choice. No retyping, no morning triage queue.
- —Connects to common PMSs out of the box
- —Tagged by emergency / routine, with full transcript attached
- —Webhook + email fallback when no PMS is connected
Tenant FAQs
Answers the questions your team gets daily
Lease end dates, parcel pickup, sauna times, parking — the same twenty questions your team answers a hundred times a week. Sono picks them up at the source.
- —Pulls the answer from your property records
- —Logs the call for your morning review
- —Hands off to a human the moment context turns delicate
How it works
Flow of
a Sono call
Four steps. Every call. From the ring to a closed ticket in your PMS.
Sono picks up on the first ring — 03:00, weekend, holiday, doesn't matter
Confirms unit, fault, severity — applies your emergency criteria
Pages the right vendor on the right SLA, confirms ETA to the tenant
Writes the work order into your PMS — ready for review at 09:00
Outcome A — Most calls
Resolved without paging you.
Sono triages, dispatches the on-call vendor, texts the tenant the ETA, and writes the ticket into your PMS. You see it on Monday — already closed.
Outcome B — When it should
Pages your on-call manager.
A grief call, a fire alarm, a tenant in crisis — Sono escalates instantly with full call context. You pick up already knowing what's going on.
Pricing
Start free.
Pay only when it's working.
20 calls free. After that, €10/month + €0.50 per answered call. No seat fees, no contracts.
One avoided after-hours callout pays for a year.
Setup
On the line in under an hour
Sign up
Company name, phone, email. You're in.
Tell Sono about your portfolio
Buildings, on-call vendors, escalation rules, FAQs. Guided form — fifteen minutes.
Forward your number
One short call to your telco — we hand you the script. Sono picks up the next ring.
Most teams are live the same day. Tickets land in your PMS. Every call is transcribed in your dashboard. Your on-call rotation starts going off-call.
FAQ
Common questions
from property managers
Yes. Sono is trained on your escalation criteria — water leaks, gas smells, fire alarms, no-heat in winter, and other life-safety issues trigger immediate on-call notification. Routine requests are queued for the morning.
Yes. Sono connects to common PMSs out of the box, and to anything else via API or webhook. If you prefer email + dashboard only, that works too. Configured during onboarding.
Yes. Each building can have its own routing rules, vendor list, FAQs, and escalation tree. Sono picks the right one based on the unit the tenant identifies.
Sono transfers immediately, with full context of what was already said. The tenant never has to repeat themselves to your on-call manager.
Yes. Sono is fully multilingual — it switches languages mid-call if needed. Choose which languages to activate per portfolio.
Most portfolios are live the same day. The longest step is usually the call to your telco to set up forwarding — we hand you the exact script.
No. Sono works with your existing line via call forwarding. You can route only after-hours, only overflow, or every call — your choice.
Yes — 20 calls on the house, no card required. After that it's €10 / month + €0.50 per answered call. If you stop, Sono just stops answering.
Get started
Put your on-call rotation
off-call.
Sign up, forward your number, and Sono is answering before lunch. 20 calls free.
Start free — 20 callsWant a human walkthrough first? Book a 15-min call
