Enterprise
Whatever rings your phone lines, Sono handles it.
Claims intake, patient scheduling, warranty verification, member surveys, dispatch coordination — any high‑volume workflow, tailored to your systems, your language, your rules. We build the agent with you in weeks, not quarters.
Trusted by enterprise teams
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
Large organisations lose the most
to unanswered calls
Scale doesn't protect you from missed calls. It compounds the problem.
Multi-site operations create coverage gaps
With locations across multiple cities or countries, every site has its own peak times and staffing constraints. Gaps in coverage mean missed opportunities.
Every department has its own call problem
IT helpdesk. HR enquiries. Facilities. Customer service. Each team handles a different call volume with the same limited staff.
Inconsistent handling damages your brand
Different staff, different shifts, different quality. Callers get a different experience every time. Sono delivers the same quality on every call.
How Sono helps
Sono scales across your entire
organisation instantly
Configured per department and location. The same quality, every call, everywhere — without adding a single headcount.
Multi-Site Routing
Routes every call to the right team, anywhere
Natural language routing across every site in your network — with location-specific rules and overflow handling built in.
- —Natural language routing — no button presses, no menus
- —Site-specific rules for each location
- —Overflow handling when local teams are at capacity
Internal Help Desks
Handles IT, HR, and facilities calls automatically
Sono resolves the most common internal requests without involving your team — logging, routing, and confirming outcomes automatically.
- —IT: password resets, access requests, and ticket logging
- —HR: payslip queries, holiday requests, and policy questions
- —Facilities: room bookings, maintenance requests, and supplies
Executive Screening
Screens and prioritises calls at the top
Sono identifies caller intent before connecting — routing priority clients directly and taking detailed messages for scheduled call-backs.
- —Identifies caller intent before connecting
- —Routes priority clients and partners directly
- —Takes detailed messages for scheduled call-backs
Use cases
What Sono does
for your organisation
The specific tasks Sono handles for enterprise teams.
Setup
Enterprise deployment in 1–2 days
Connect
We integrate Sono with your telephony infrastructure across all sites. Typically 1–2 days for full enterprise deployment.
Configure
We build department-specific workflows, routing rules, and knowledge bases for each team.
Go live
Sono handles calls across your organisation. Every interaction logged centrally for management visibility.
FAQ
Common questions
from enterprise teams
Yes. Sono supports multiple languages and can be configured with country-specific routing and compliance rules.
Enterprise pricing is volume-based. We calculate a monthly fee based on expected call volumes across your organisation and include a defined number of call minutes.
Yes. Each department or location can have its own Sono configuration — different scripts, routing rules, escalation procedures, and knowledge bases.
Sono integrates via SIP trunk or API, compatible with most major enterprise telephony platforms. Our team handles the integration.
Sono provides a centralised dashboard with call volumes, routing accuracy, handle times, and escalation rates across all sites and departments.
Get started
See Sono across
your organisation
We'll walk you through a multi-site deployment demo tailored to your organisation's structure — in under 30 minutes.
Book a Demo