Logistics · Outbound information chase
One missing detail
shouldn't delay ten thousand shipments.
Sono makes the outbound calls your dispatchers hate — in bulk, in 14 languages, at the hour that actually catches people. It pulls the record, asks for the field you need, confirms the answer, writes it back.
Your dispatch team can't
answer and operate at once
Every logistics operation loses time to calls that shouldn't need a human. Here's exactly what's happening.
Customers want delivery updates in real time
A customer calls to find out when their delivery is arriving. Your dispatcher is coordinating three drivers. The call goes to voicemail.
Driver queries overload your operations team
Drivers calling for address clarifications, access codes, and rerouting instructions eat into the time your team needs to manage logistics.
After-hours shipment queries have no coverage
B2B clients expect answers outside business hours. An unanswered query about a delayed shipment becomes an escalation by morning.
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
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Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
How Sono helps
Sono handles the calls
your team can't stop to take
Trained on your routes, customers, and operations. Every call handled so your team can keep things moving.
Shipment Inquiries
Gives customers instant delivery updates
Sono connects to your order management system and answers status questions in real time — without your dispatcher lifting a finger.
- —Looks up order status by reference number or name
- —Provides ETA, location, and delivery instructions
- —Escalates to operations for exceptions and delays
Driver Support
Handles driver queries without interrupting dispatch
Drivers get the information they need instantly. Exceptions are logged and forwarded so your operations team has full visibility.
- —Access codes, delivery instructions, and address clarifications
- —Rerouting requests logged and forwarded to operations
- —Proof of delivery and exception reporting
After Hours
Keeps your operation running overnight
B2B clients don't stop at 5pm. Sono captures every after-hours query with full context so your team wakes up informed and ready to act.
- —Captures B2B client queries outside business hours
- —Emergency escalation for time-critical shipments
- —Morning digest of all after-hours interactions
Use cases
What Sono does
for your operation
The specific tasks Sono handles for logistics teams.
Setup
Up and running in under an hour
Connect
We connect Sono to your order management system and set up call forwarding in under 10 minutes.
Configure
We train Sono on your routes, customer base, and escalation procedures.
Go live
Sono handles inbound calls. Every query logged and visible in your operations dashboard.
FAQ
Common questions
from logistics teams
Yes. Sono connects to your order management or tracking system via API or web integration to provide real-time status updates.
Sono escalates to your operations team immediately, with full call context so your team doesn't have to start from scratch.
Yes. Sono can be configured with separate flows for consumer and business callers, with different routing and escalation rules.
Yes. Sono handles calls in multiple languages and can detect the caller's language automatically.
Typically under an hour for basic configuration. Complex integrations with order management systems take 1–2 days.
Get started
See Sono in
your operation
We'll walk you through exactly how Sono handles delivery queries, driver support, and after-hours calls — in a 30-minute demo.
Book a Demo