AI IVR · Conversational Routing
Retire the menu.
Hire the conversation.
Sono's AI IVR replaces the recorded "press 1" tree with a real conversation. The result is an AI receptionist that listens, answers, routes, and books — instantly, 24/7.
Old IVR
- > press 1 — billing
- > press 2 — sales
- > press 3 — support
- > press 4 — store hours
- > press 5 — Spanish
- > press 9 — repeat
- > press 0 — operator
est. wait 3:42
Sono · live
Caller
"Hey, my last invoice looks doubled."
Sono
"I see it — duplicate from Tuesday. Refunding the second charge now."
Caller
"Great, thanks."
Sono
"Confirmation on its way · routing notes to billing."
resolved · 22 sec total
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
The problem
Phone menus
cost you customers.
Traditional IVRs make callers navigate four-deep menus, listen to options that don't fit, and pray they pressed the right number. Most don't make it to the end — and a human receptionist costs €30,000–50,000 a year to do the same job worse.
Sono replaces "press 1 for…" with a single conversational prompt. The caller says what they want. Sono answers, routes, or books — instantly.
How it works
One question. Right outcome.
Sono replaces multi-step menus with a single open-ended prompt — and acts on the answer.
Step 01
Caller speaks naturally
No menu options, no number-pressing. Sono opens with "How can I help?" and listens.
Step 02
Detects intent in milliseconds
Sono identifies the request — booking, billing, service, complaint, sales — even with vague phrasing or background noise.
Step 03
Resolves or routes
Routine requests are handled end-to-end. Complex ones go straight to the right team member with full context attached.
Step 04
Old menu retired
No more recordings to maintain. When you add a new service, you tell Sono once — every caller benefits immediately.
Routing logic
Configure once — Sono handles every variation.
What you get
A phone menu
that actually listens
Evenings, weekends, lunch breaks, holidays — Sono never misses a call. No shift changes, no sick days, no coverage gaps.
Trained on your voice, policies, and service guidelines. Sono represents your brand consistently — no off-script moments, no bad days.
Every caller gets an instant answer. No hold music, no queues. During your busiest hour, Sono handles multiple calls simultaneously.
Callers never hear "press 1 for…". They state their request once and Sono takes it from there — every time, in any wording.
English, Finnish, Swedish, and more — Sono detects the caller's language and answers in it. No separate menu trees per language.
Sono sits in front of your existing PBX or VoIP. Your numbers, your team, your handoffs — only the menu disappears.
Production metrics
Built to forward,
not to fail.
Real numbers from live Sono deployments — measured across all customers, last 90 days.
of calls forwarded
Virtually nothing lost to voicemail.
correctly routed on first try
Right person, no transfer, no callback.
uptime
Your line never sleeps. Neither does Sono.
Works across industries
FAQ
Frequently asked
questions
No. Sono sits in front of your existing PBX or VoIP system as the front door. Your team's extensions, queues, and handoffs all stay in place — only the old menu is replaced.
That's up to you. Many customers choose to be transparent. Others prefer seamless handling. Sono's voice and conversational quality feel natural in either approach.
Yes. Unlike a human receptionist, Sono has no limit on concurrent calls. During your busiest period, every caller gets answered immediately — no hold music, no missed calls.
Sono recognises both spoken intent ("can I talk to a person") and DTMF tones (the digit they pressed). Either way, the call is routed to a human within seconds.
Sono is trained on real call audio — including kitchen noise, traffic, mobile calls and a wide range of Finnish and English accents. If a caller is genuinely unintelligible, Sono asks a short clarifying question rather than guessing.
Most customers handle their first real call within an hour, and a full IVR replacement goes live in under a week. We map your existing menu options to Sono intents, configure routing, and run side-by-side test calls before flipping the forwarder. No technical work from your side.
Get started
Hear Sono answer
your calls — without the menu
In a 30-minute demo we'll model your current setup with Sono and let you call in — same numbers, conversational front door.
Book a Demo