Rental Operations · Residents
Your residents call
after hours. Sono answers.
Lockouts, leaks, lease questions, package codes, gym hours, rent posting dates — Sono picks up on the first ring, opens the maintenance ticket, dispatches the right vendor, and lets the resident go back to bed.
Used by rental operators and property teams
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
Your apartments don't sleep —
your phone shouldn't either
Furnished and short-term rentals run on inbound calls — booking inquiries from abroad, mid-stay tenant questions, last-minute extensions. Here's where it breaks.
Bookings come from every time zone
A traveller in New York calls at 11pm Helsinki time. A relocating engineer asks about availability before your inbox is open. International guests don't wait for office hours — they book the next operator who picks up.
The same five questions, in five languages
"Is the apartment available next month? Pets allowed? Parking included? Check-in time? Minimum stay?" Each routine call eats five minutes — and half the time it isn't even in Finnish.
In-stay calls eat your evenings
Wi-Fi is down. The keypad won't open. The dishwasher is leaking. Tenant calls always come at the worst possible moment — and a missed one becomes a one-star review.
How Sono helps
Books the stays
and supports the guests
Trained on your portfolio, your rates, and your house information. Natural conversations in any language — turning inquiries into reservations and tenant calls into resolved tickets.
Booking Inquiries
Takes the booking in any language
Sono detects the caller's language automatically — Finnish, English, Swedish, German and more — checks your availability, and confirms the reservation while the guest is still on the line.
- —Captures dates, party size, purpose, and budget
- —Quotes available apartments and confirms the reservation
- —Sends booking confirmation and check-in details by email
In-Stay Support
Looks after your guests during their stay
Sono knows every apartment — door codes, Wi-Fi, parking, check-out time, the nearest grocery store. It handles the everyday questions instantly and triages real issues to your team.
- —Check-in codes, Wi-Fi, parking, house rules, late check-out
- —Logs maintenance issues with apartment, photo, and severity
- —Escalates emergencies (leaks, lockouts, no heat) to on-call
Lead Qualification
Pre-qualifies every inquiry
Long stays, corporate relocations, family bookings — they each need a different response. Sono captures the full context up front so your team replies to a complete brief, not a half-line voicemail.
- —Stay length, party size, purpose (business, leisure, relocation)
- —Preferred neighbourhood, budget range, must-haves
- —Logs full guest profile for your booking team
Use cases
What Sono does
for rental operators
The specific tasks Sono handles for furnished and short-term rental teams.
Setup
Up and running in under an hour
Connect
We connect Sono to your booking system or PMS, your calendar, and your inbox. Call forwarding takes under 10 minutes.
Configure
We train Sono on your apartments, rates, availability rules, and house information — Wi-Fi, check-in, parking, pets — in every language you serve.
Go live
Sono handles inbound calls. Bookings, guest profiles, maintenance tickets, and call transcripts appear in your dashboard.
FAQ
Common questions
from rental operators
Yes. Sono speaks Finnish, English, Swedish, German, and more — and detects the caller's language automatically within the first sentence. The same number works for every guest.
Yes. Sono connects to most common booking systems and channel managers to read live availability and write reservations. We'll confirm the integration during onboarding.
Sono recognises emergency keywords — water leak, no heating, locked out — and routes them straight to your on-call team while logging the apartment, the issue, and the tenant's contact details.
Always. Sono transfers to your team at any moment with full context — they pick up already knowing the apartment, the issue, and what's been said.
Data is stored and processed in accordance with GDPR, with EU-based hosting. We provide a data processing agreement as part of onboarding.
Get started
See Sono on
your portfolio
We'll walk you through exactly how Sono handles booking inquiries, multilingual calls, and in-stay tenant questions — in a 30-minute demo using your actual apartments.
Book a Demo