AI Receptionist · AI IVR · Always on
Never miss
another call.
Sono answers every call in one ring and asks one open question instead of reading out a menu. It books appointments, takes messages, raises tickets, and forwards callers to the right place in 18 seconds on average. A full-time receptionist that never sleeps, for a fraction of the cost.
Voicemail
Recording
"We can't take your call right now. Please leave a message after the tone…"
Caller
… *hangs up*
8 of 10 callers leave no message
Sono · answered
Caller
"Hi, do you have any openings Thursday?"
Sono
"We do — 2pm or 4pm. Which suits you?"
Caller
"2pm, perfect."
Sono
"Booked for Thursday 2pm · confirmation texted."
booked · 26 sec total
Sono's AI receptionist is a 24/7 voice agent that answers a business's phone like a trained front-desk employee — greeting callers, answering questions, booking appointments, and transferring calls with full context when a human is needed. It also replaces the traditional press-1 phone menu: instead of a recorded IVR tree, callers say what they need in their own words and Sono routes them to the right place in 18 seconds on average, or completes the task itself.
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Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
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What Sono handles
A receptionist that does
the whole job.
Not a voicemail box and not a phone menu — a real conversation that ends with the caller's request handled.
Answers every call
Picks up in one ring, every time — no hold music, no voicemail, no missed callers, even when every line is busy.
Books & reschedules
Checks live availability and books straight into your calendar — then sends the caller a confirmation by SMS.
Takes detailed messages
Captures the who, what, and why — and delivers a clean summary to the right person by email or text within seconds.
Answers common questions
Opening hours, pricing, location, services — Sono answers from your knowledge base so routine questions never reach your team.
Qualifies & captures leads
Asks the right questions, captures contact details, and logs every new enquiry so no opportunity slips through.
Transfers to the right person
When a human is needed, Sono hands off live to the right team member — with full context on who's calling and why.
See it answer
A real call, after hours.
7:48pm on a Tuesday. The office is closed — but the call still gets answered and booked.
The problem
Phone menus
cost you customers.
Traditional IVRs make callers navigate four-deep menus, listen to options that don't fit, and pray they pressed the right number. Most don't make it to the end — and a human receptionist costs €30,000–50,000 a year to do the same job worse.
Sono replaces "press 1 for…" with a single conversational prompt. The caller says what they want. Sono answers, routes, or books — instantly.
How it works
One question. Right outcome.
Sono replaces multi-step menus with a single open-ended prompt — and acts on the answer.
Step 01
Caller speaks naturally
No menu options, no number-pressing. Sono opens with "How can I help?" and listens.
Step 02
Detects intent in milliseconds
Sono identifies the request — booking, billing, service, complaint, sales — even with vague phrasing or background noise.
Step 03
Resolves or routes
Routine requests are handled end-to-end. Complex ones go straight to the right team member with full context attached.
Step 04
Old menu retired
No more recordings to maintain. When you add a new service, you tell Sono once — every caller benefits immediately.
Routing logic
Configure once — Sono handles every variation.
Routing is only half of it. Where a legacy IVR can do nothing but transfer, Sono can finish the task itself — book or move an appointment, raise a ticket in your helpdesk, check an order, take a message — so most callers never need a second person at all.
Scope
What Sono finishes on the call,
and what it passes on
Sono doesn't take anyone's job — it takes the calls no one can get to. Here is where that line falls.
| Sono finishes it on the call | Passed to your team |
|---|---|
| Routing without a menu Callers say what they need in their own words and reach the right place in 18 seconds on average — no press-1 tree to work through. | Callers who ask for a person Sono recognises both the spoken request and the digit pressed, and puts the caller through to a human within seconds. |
| Bookings and reschedules Books and reschedules appointments in your calendar during a natural conversation, with no limit on concurrent calls. | Calls that need a named person Transferred to the right colleague with the context Sono has already gathered, so the caller never repeats themselves. |
| Common questions Answered from your knowledge base — opening hours, services, pricing — instantly, at any hour, with no hold music. | Conversations that need judgement Sono covers overflow, evenings, weekends and holidays, freeing your team for the work that genuinely needs a person. |
| Lead qualification and messages Qualifies the caller and captures every detail of the conversation, in the caller's own language. | The qualified lead itself Handed over as a detailed message, so whoever calls back starts informed instead of from scratch. |
Why teams choose Sono
A receptionist without
the hiring headache
Evenings, weekends, lunch breaks, holidays — Sono never misses a call. No shift changes, no sick days, no coverage gaps.
Trained on your voice, policies, and service guidelines. Sono represents your brand consistently — no off-script moments, no bad days.
Every caller gets an instant answer. No hold music, no queues. During your busiest hour, Sono handles multiple calls simultaneously.
Every call is transcribed, summarised, and logged. Nothing gets forgotten, mis-heard, or lost on a sticky note.
English, Finnish, Swedish, and more — Sono detects the caller's language and answers in it, with no extra setup.
Connects to your calendar, CRM, and existing phone number. Keep the setup you have — Sono just answers what you'd otherwise miss.
Production metrics
Built to answer,
not to miss.
Real numbers from live Sono deployments — measured across all customers, last 90 days.
of calls answered
Virtually nothing lost to voicemail.
handled without staff
Booked, answered, or logged on the call.
uptime
Your line never sleeps. Neither does Sono.
Works across industries
FAQ
Frequently asked
questions
Sono answers every call, books and reschedules appointments in your calendar, takes detailed messages, answers common questions from your knowledge base, qualifies leads, and transfers to the right person when a human is needed — all in a natural conversation.
That's up to you. Many customers choose to be transparent. Others prefer seamless handling. Sono's voice and conversational quality feel natural in either approach.
Sono doesn't take anyone's job — it takes the calls no one can get to. It covers overflow at peak times, evenings, weekends and holidays, and frees your team from repetitive calls so they can focus on the work that needs a human.
Yes. Unlike a human receptionist, Sono has no limit on concurrent calls. During your busiest period, every caller gets answered immediately — no hold music, no missed calls.
Sono is trained on real call audio — including kitchen noise, traffic, mobile calls and a wide range of Finnish and English accents. If a caller is genuinely unintelligible, Sono asks a short clarifying question rather than guessing.
Most customers handle their first real call within an hour. We connect Sono to your number, calendar, and knowledge base, then run test calls before forwarding goes live. No technical work from your side.
Yes — that is exactly what it is built for. Sono replaces the recorded "press 1 for sales, press 2 for service" tree with one open question. The caller says what they need in their own words, and Sono either handles it or forwards the call. Callers reach the right place in 18 seconds on average, instead of working through a four-deep menu.
Yes. Sono books and reschedules appointments, raises tickets in your helpdesk, takes and logs messages, checks order or booking status, and captures lead details — all inside the conversation, so most callers never need a transfer at all.
No. Sono sits in front of your existing PBX or VoIP system as the front door. Your team's extensions, queues, and handoffs all stay in place — only the old menu is replaced.
Sono recognises both spoken intent ("can I talk to a person") and DTMF tones (the digit they pressed). Either way, the call is routed to a human within seconds.
Get started
Hear Sono answer
your calls — live
In a 30-minute demo we'll set Sono up on your number, then let you call in and hear it book an appointment in real time.
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