Integration · CAB Plan
Damage inspections, now booked by phone too.
Straight into CAB Plan.
Insurers book through DIB and car owners book online. The phone was the one channel left out. Sono answers your damage-inspection line, identifies the car from its registration number, offers live slots from CAB Plan Damage Booking and books the inspection the moment the caller confirms.
Built on Sono's automotive phone assistant, or browse all Sono integrations.
+358 40 ••• ••12
After hours · answered on the first ring
Booking details
Written to CAB Plan
The gap
Every booking channel lands in CAB Plan.
Except the phone.
Many car owners still call. And they call when everyone in the workshop has their hands full, or after the doors have closed. Some call back later. Some call the next workshop.
Without the integration
"Hang on, let me find a pen. What was the registration again?"
- —Someone stops a job, walks to a screen and types the booking in by hand.
- —Calls at rush hour and after closing go unanswered.
- —Plates, insurers and claim numbers are misheard and re-asked.
- —Nothing is recorded, so the morning shift starts with voicemails.
Sono × CAB Plan
"Your VW Golf, inspection at the Espoo body shop on Thursday at nine. Shall I book that?"
- →Every call answered, including rush hour, evenings and weekends.
- →The car is identified from the plate, so the caller is never asked what CAB already knows.
- →Live slots from your own damage-inspection calendar, booked on confirmation.
- →The booking lands in CAB Plan and the caller gets an SMS confirmation.
How it works
From ringing phone to
booked inspection
Sono connects to CAB Plan Damage Booking through CAB Group's API. The booking it creates is the same booking an insurer or an online customer would make.
Step 01
The call is answered
Sono picks up on the first ring, asks what happened and works out whether it's a damage inspection, a glass job, a tow or something else.
Step 02
The car is identified
The caller says the registration number. Sono reads it back phonetically, confirms it and fetches make, model and year from CAB.
Step 03
Workshop and time
Only service points that inspect that make are offered. Free slots come live from CAB Plan: first the day, then the time.
Step 04
Booked in CAB Plan
Sono reads the whole booking back, books it once the caller confirms, and sends an SMS with the workshop, address and time.
What it handles
Built for the way
damage calls actually go
Every detail below runs in production on a live damage-inspection line, not in a demo.
Plate read-back & vehicle lookup
Finnish and Swedish plate formats, read back with the phonetic alphabet before the lookup. If the car isn't found, Sono asks for the make and year instead.
The right workshop for the make
Service points are filtered by the brands they inspect, so a caller is never booked into a workshop that can't take their car.
Live slots, no double bookings
Times come straight from the damage-inspection calendar. If a slot is taken mid-call, Sono offers the next one instead of confirming something that doesn't exist.
Insurer and claim number
Sono records the insurer, recognising local insurers by name, and whether the caller already has a claim number, and reminds them it's needed at the inspection.
Glass, towing and service routed
A cracked windscreen goes to the glass line, an undrivable car to towing, scheduled service to the service desk. You decide the destinations.
No caller lost
If a system doesn't answer, the caller never hears about it. Sono collects the details and passes them to your team, so the booking is still made.
Results
What happened on a live line
A large Nordic car dealer group with locations in several cities put the assistant on its damage-inspection line and ran it on real customer traffic.
79%
of damage-inspection calls handled without a person
77%
of calls with booking intent ended in a booking
97%
of caller details captured whenever the caller spoke
Where the line sits
About one call in five goes to a person. By design.
Your workshop decides where the line sits. Complex cases, unhappy customers and anything out of the ordinary belong with a person. The assistant doesn't promise repair dates or prices either; those are agreed at the inspection.
Body damage such as scrapes, dents and minor collisions, booked straight into CAB Plan with an SMS confirmation.
Windscreen and glass to the glass line, an undrivable car to towing, scheduled service to the service desk. Optionally an SMS link for sending photos of the damage.
A caller who asks for a human, an upset customer, anything unusual. Transferred, or sent your contact numbers by SMS.
Going live
One meeting.
Live in 2–3 working days.
The CAB Plan integration is already built and in production. All we need from you is one meeting. We handle the rest, and the assistant answers your calls within two to three working days.
30–60
minutes of active work time
2–3
working days to go live
Available to workshops using CAB Plan Damage Booking.
- 01 One kickoff meeting: service points, routing rules and how you want calls handled
- 02 We configure the assistant against your CAB Plan, with no work on your side
- 03 You forward your current number, or take a new one
- 04 Test calls, then live
Related industries and use cases
Sono for Automotive
The use case behind this integration: service bookings, status calls and after-hours enquiries answered for dealers and workshops.
Learn moreIntegrations
Every system Sono connects to, and the four ways anything else connects: API, webhooks, iPaaS or a scheduled file.
Learn moreAI Receptionist
Sono answers every call, books appointments, takes messages and transfers to the right person – 24/7, in any language.
Learn moreFAQ
Frequently asked
questions
It lets Sono's voice assistant book damage inspections straight into CAB Plan Damage Booking over the phone. The assistant answers the call, asks what happened, identifies the car from its registration number, offers free slots from the workshop's damage-inspection calendar and creates the booking once the caller confirms. The caller gets an SMS confirmation, and the booking appears in CAB Plan like any booking made by an insurer or online.
Workshops and dealers that use CAB Plan Damage Booking for damage inspections. The integration is already built and in production, so a new workshop is set up through configuration rather than a development project.
No. Phone bookings land in the same calendar insurers already book into through DIB, and your workshop still decides which times are bookable. The phone simply becomes one more booking channel next to DIB and online booking.
No. Free times are read live from CAB Plan during the call. If a slot is taken by someone else between offering it and booking it, Sono tells the caller and offers another time rather than confirming a booking that doesn't exist.
The caller says the registration number. Sono reads it back with the phonetic alphabet to confirm it, then fetches make, model and year from CAB. If the car isn't found, Sono asks for the make and year instead. Only service points that inspect that make are offered.
Sono works out what the caller needs before booking anything. A cracked windscreen can go to your glass line, an undrivable car to towing and scheduled service to the service desk. You decide the destinations. A caller who asks for a person is transferred or sent your contact numbers by SMS.
The caller never hears about technical problems. Sono collects the details it still needs (registration number, vehicle, preferred workshop and time, contact details) and passes them to your team, so the customer isn't lost.
Yes. The assistant says so at the start of the call, and the caller can ask for a person at any point. Calls are recorded and transcribed, and every recording, transcript and summary is available in the Sono dashboard.
Finnish, Swedish and English out of the box. The assistant switches language when the caller asks and stays in it. Finnish and Swedish registration numbers and local insurers are recognised by name.
No. It books the inspection. Where the repair is done, what it costs and when it can start are agreed at the inspection, which is also what the assistant tells callers who ask.
The integration is built on CAB Group's API in cooperation with CAB Group and has been in production on a live damage-inspection line since spring 2026. CAB Plan and CABAS are trademarks of CAB Group AB; Sono is an independent product.
Get started
See a phone call turn into a CAB Plan booking
In a 30-minute demo we call the assistant and describe a dented car the way your customers would. You see the inspection appear in the calendar.
Book a demo