Call every customer.
Answer every call.
Sono's AI assistants handle customer communication at scale –
outbound and inbound, over voice and text.
Trusted by service teams
who can't afford missed calls
Live now
On the line right now
Fully-custom AI Assistants that
handle tasks end-to-end
Work your outbound call list at scale, and answer every incoming call — without adding headcount.
Work every list your team can't get to
Overdue accounts, lapsed customers, cold leads, fresh signups — Sono calls all of them at scale, in your customer's language, and logs every outcome.
- → Chase overdue accounts and secure payment promises
- → Reactivate customers who stopped coming back
- → Re-engage cold leads with a personal touch
- → Follow up with new signups within minutes
Answer every call, 24/7
Zero wait time, zero missed bookings. Sono picks up when your team can't — overnight, during peak hours, or whenever you decide.
- → Book service appointments end-to-end
- → Triage and route urgent calls to the right person
- → Handle FAQ and routine support inquiries
- → Capture caller details for follow-up when humans can't pick up
Outbound use cases
Outbound calls that
pay for themselves
Hand Sono a list and a goal — overdue accounts, lapsed customers, cold leads. It dials in your voice, secures the commitment, and logs every result — at any volume, in your customer's language.
Turn overdue accounts into payment promises
Sono dials the whole overdue book — at 3, 10, 35 and 65 days past due — explains the balance calmly, and secures a dated payment promise on every answer. Disputes and hardship cases go straight to a human.
See how collection calls workWin back the customers who quietly stopped buying
Point Sono at the customers who haven’t been back in a year. It calls each one with a warm check-in and a reason to return — and books the visit or reorder before the call ends. Every outcome writes back to your CRM.
See how customer reactivation worksReach new signups while they're still hot
The moment a form fills, Sono dials — not in days, in minutes. Convert interest into a booked call before the lead cools off.
See how outbound campaigns run-
Form submitted on /pricing 14:02
Sarah Bennett · Acme Workshop · Dublin
-
Sono dials Sarah 14:03
Qualifies need · checks slot availability
-
Discovery call booked 14:07
Thu 10:00 with James · calendar updated · SMS sent
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Instant demo calls are paused right now.
Leave your details and our team will call you back to run the demo live.
Thanks — we'll be in touch.
Our team will call you back within 1 business day to run your live demo. We'll confirm at .
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
Inbound use cases
Every incoming call
answered and resolved
Stop losing bookings to voicemail and call-backs. Sono handles routine tasks 24/7 at scale, so your team can focus on the most profitable customers.
Ticketing and Customer Service
Handle routine questions, provide basic customer support, represent your brand according to your guidelines.
See how the answering service worksAI Receptionist
Answer every call with no waiting time, understand intent, solve tasks independently or escalate when necessary.
Meet the AI receptionistBooking
Collect key details and preferred times, make bookings and confirm schedules, operate seamlessly with your existing systems.
See how appointment booking worksAlways safe. Always on-brand.
Sono always follows your rules, stays inside approved boundaries, and hands off to your team when a human is needed.
Call data and advanced analytics
You're never guessing what the assistant did.
Every outcome visible
Full visibility into every call outcome and status.
Transcripts and recordings
Quality control of every call for full context.
Powerful analytics
See key metrics at a glance — also available via API.
Frequently asked questions
Sono is an AI phone assistant that answers calls in a human-like manner and handles routine requests 24/7. It uses advanced natural language processing to understand customer needs, provide relevant information, and complete tasks like booking appointments.
We connect Sono to your website and information, test responses, and you set call forwarding (typically minutes). The entire onboarding process takes less than an hour and requires no technical skills from your team.
Yes—calls only go to Sono if you can't answer. You have full control over when and how Sono handles calls. Many teams use Sono as a backup during busy times or outside business hours.
You decide. Many teams prefer to confirm appointments themselves – Sono collects a complete request for follow-up. Alternatively, you can enable direct booking where Sono finalizes appointments in your calendar automatically.
Only minutes of active conversation with Sono count. We don't charge for hold time, transfers, or system processing. You get transparent, usage-based pricing that scales with your business needs.
See Sono in action
Understand how AI can automate your operations, add more bookings and improve customer satisfaction
