Call every customer.
Answer every call.
Sono's AI agents handle customer communication at scale, inbound and outbound, over voice and text.
From booking a service slot to agreeing a payment date on an overdue invoice.
Trusted by service teams
who can't afford missed calls
Case study
“Customers are happier when they are not bounced from one place to another.”
Collections
Your AI collections team
Overdue accounts need a conversation, and no team has the hours to have one with every customer. Sono calls the whole book from day three, adapts to what each customer can actually pay, agrees a plan inside your policy, and hands anyone who needs a person to your team.
Payment reminders
Before an invoice becomes a case. Sono calls at day 3, 10 and 35, clears what is blocking payment, and secures a date the customer commits to. The account stays yours and no collection fee is added.
See payment remindersCollection calls
For accounts already in arrears. Sono states the balance, listens to the customer's situation, offers a payment plan it has checked they can afford, and escalates disputes, hardship and vulnerability to a human with the context attached.
See collection callsMeasured on Sono's 2026 European consumer-credit calling program.
Live now
On the line right now
Fully-custom AI Assistants that
handle tasks end-to-end
Work your outbound call list at scale, and answer every incoming call — without adding headcount.
Work every list your team can't get to
Overdue accounts, lapsed customers, cold leads, fresh signups — Sono calls all of them at scale, in your customer's language, and logs every outcome.
- → Remind, negotiate and collect on overdue accounts, inside your rules
- → Reactivate customers who stopped coming back
- → Re-engage cold leads with a personal touch
- → Follow up with new signups within minutes
Answer every call, 24/7
Zero wait time, zero missed bookings. Sono picks up when your team can't — overnight, during peak hours, or whenever you decide.
- → Book service appointments end-to-end
- → Triage and route urgent calls to the right person
- → Handle FAQ and routine support inquiries
- → Capture caller details for follow-up when humans can't pick up
Outbound use cases
Outbound calls that
pay for themselves
Hand Sono a list and a goal: overdue invoices, accounts in arrears, customers who went quiet. It calls in your voice, in your customer's language, agrees the next step, and logs every result.
Catch overdue invoices at day three, not day sixty
Sono reads your overdue ledger, calls each account inside the reminder window, clears whatever is blocking payment, and secures a dated commitment. Disputes go to your billing team the same day.
See how payment reminders workTurn arrears into payment plans customers keep
Sono works accounts already in arrears: it states the balance, listens to the customer's situation, and offers a payment plan inside your policy that it has checked they can afford. Hardship, disputes and vulnerability signals go to a person on your team, with the transcript attached.
See how collection calls workWin back the customers who quietly stopped buying
Point Sono at the customers who haven’t been back in a year. It calls each one with a warm check-in and a reason to return, and books the visit or reorder before the call ends. Every outcome writes back to your CRM.
Talk to us about your listInbound use cases
Every incoming call
answered and resolved
Stop losing bookings to voicemail and call-backs. Sono handles routine tasks 24/7 at scale, so your team can focus on the most profitable customers.
Ticketing and Customer Service
Handle routine questions, provide basic customer support, represent your brand according to your guidelines.
See how 24/7 support worksAI Receptionist
Answer every call with no waiting time, understand intent, solve tasks independently or escalate when necessary.
Meet the AI receptionistBooking
Collect key details and preferred times, make bookings and confirm schedules, operate seamlessly with your existing systems.
See how appointment booking worksAlways safe. Always on-brand.
Sono always follows your rules, stays inside approved boundaries, and hands off to your team when a human is needed.
- Identified itself as an AI assistant
- Called inside permitted hours (FI)
- Stated the correct balance
- Stayed inside the agreed mandate
- Recording, transcript and disposition stored
Call data and advanced analytics
You're never guessing what the assistant did.
Every outcome visible
Full visibility into every call outcome and status.
Transcripts and recordings
Quality control of every call for full context.
Powerful analytics
See key metrics at a glance — also available via API.
Frequently asked questions
Sono is an AI phone assistant that answers calls in a human-like manner and handles routine requests 24/7. It uses advanced natural language processing to understand customer needs, provide relevant information, and complete tasks like booking appointments.
We connect Sono to your website and information, test responses, and you set call forwarding (typically minutes). The entire onboarding process takes less than an hour and requires no technical skills from your team.
Yes—calls only go to Sono if you can't answer. You have full control over when and how Sono handles calls. Many teams use Sono as a backup during busy times or outside business hours.
You decide. Many teams prefer to confirm appointments themselves – Sono collects a complete request for follow-up. Alternatively, you can enable direct booking where Sono finalizes appointments in your calendar automatically.
Yes. Sono runs outbound at any volume: payment reminders from day three overdue, collection calls on accounts in arrears, and reactivation calls to customers who went quiet. It calls in the customer's language, agrees the next step, and writes the outcome back to your system.
They get one. Sono hands over to your team by warm transfer or scheduled callback whenever a customer asks, and routes disputes, hardship and anything outside its mandate to a human automatically, with the transcript attached.
See Sono in action
Understand how AI can automate your operations, add more bookings and improve customer satisfaction
