Sono vs. Aircall
Aircall is a per-seat cloud phone system that equips teams of human agents, with AI features layered on top; Sono is an AI phone assistant that answers and makes the calls itself. Choose Aircall to give a human team better phones — choose Sono when the point is that no human needs to pick up.
At a glance
| Sono | Aircall | |
|---|---|---|
| What it is | An AI agent that answers and makes calls | A phone system for human agents, with AI add-ons |
| Who answers the call | The AI — 24/7, instantly, in the caller's language | Your team, assisted by routing, IVR, and AI summaries |
| Staffing required | None — no seats, no schedules | Per-seat licenses for every user |
| After hours | Answered and resolved like any other call | Voicemail, routing rules, or its metered AI Voice Agent |
| Outbound at scale | AI makes reminder, survey, and reactivation calls itself | Power dialer for human reps |
| Integrations | Calendar, CRM, booking systems — wired up for you | 200+ app marketplace, self-configured |
| Pricing model | Per answered call (Core from €10/mo + €0.50/answered call) | Per license/month (from ~$30–50, 3-seat minimum) + metered AI minutes |
Aircall details are based on its public materials as of July 2026 and may change — verify current plans on aircall.io.
What Aircall does well
Aircall is a mature cloud phone system: numbers in dozens of countries, call routing, recording, analytics, and a large integration marketplace. If you run a sales or support team that lives on the phone, it's a strong way to equip that team — and its AI features (summaries, coaching, an inbound AI voice agent add-on) are improving steadily.
Where Sono differs
Sono isn't a phone system for people — it's the thing that picks up. Service businesses rarely miss calls because their phone system is bad; they miss them because everyone is mid-job, it's after hours, or three calls arrive at once. Sono answers all of them simultaneously, books appointments into your calendar, handles routine questions, escalates what matters, and logs every conversation — without a single seat license.
How to choose
- Choose Aircall if you're equipping a team of human agents who make and take calls all day and need a full-featured phone system.
- Choose Sono if calls are going unanswered — after hours, during peaks, or because your team's hands are full — and you want them answered, booked, and logged automatically.
- Use both when a human sales team needs Aircall and the overflow/after-hours line needs Sono.