AI Answering Service
The answering service
that never misses a call.
Sono's AI answers every call 24/7, books appointments, takes messages, and transfers to a human when it matters — with no queue, no voicemail, and a flat, predictable price.
14-day free trial · then from €49/mo · no per-minute surcharges
What is an answering service?
An answering service handles a business's inbound phone calls on its behalf — answering, taking messages, booking appointments, and routing urgent calls to a person. An AI answering service like Sono does all of this automatically, 24/7, in natural conversation, and resolves the call instead of just recording it.
How it works
How Sono's AI answering
service handles a call
Step 01
Answers instantly
Picks up on the first ring, day or night — no queue, no hold music, no "press 1".
Step 02
Understands the caller
Natural conversation in your language and local accents — no menus, no scripts to fight through.
Step 03
Handles the request
Books the appointment, answers the question, or takes a detailed message — into your calendar and CRM.
Step 04
Transfers to a human
When a call meets your rules, Sono hands it to the right person with full context — instantly.
What it handles
Everything a traditional answering service does — and more
Inbound calls, 24/7
Every call answered — nights, weekends, and public holidays included.
Message taking
Detailed, accurate messages captured and delivered to the right inbox.
Appointment booking
Real bookings written straight into your calendar in the conversation.
Call transfer & escalation
Genuine emergencies and priority callers routed to a human with context.
FAQs answered
Opening hours, pricing, directions and more — answered from your knowledge base.
Overflow at peak
Unlimited simultaneous calls, so the lunchtime spike never goes to voicemail.
Compare
AI answering service vs.
the alternatives
| Sono AI answering service | Human answering service | Voicemail | |
|---|---|---|---|
| Availability | 24/7, every day | Business hours / paid add-on | 24/7 but unattended |
| Wait time at peak | Instant — unlimited calls at once | Queues when lines are busy | Straight to the beep |
| Cost model | Flat from €49/mo | Per minute or per call | Included, but loses the caller |
| Resolves the call | Books, answers, routes | Usually takes a message | Records only |
| Calendar / CRM integration | Built in | Rarely | None |
| Language & local accents | Natural, native | Depends on the agent | N/A |
| Scales instantly | Yes — no extra staffing | Add agents, add cost | N/A |
| After-hours & holidays | Always covered | Premium or unavailable | Unattended |
Unlike voicemail, Sono resolves the call. Unlike a human bureau, it never queues and never sends a per-minute bill.
Try Sono now
Hear Sono for yourself.
In seconds.
Drop your number and Sono will call you back right now. No form-filling, no scheduling — just a real conversation with the assistant.
Sono is calling you shortly.
Keep your phone close — you'll receive a call from Sono in the next minute or two. Answer it and have a real conversation with the assistant.
Thanks — we'll be in touch.
Our team will reach out shortly to arrange your live demo. Keep your phone close — we'll call you soon.
Pricing
Flat, predictable pricing
No per-minute meter, no per-call surcharge. Start free, then one simple monthly price that covers your calls.
Get started
200 minutes included · then simple per-minute top-ups
Prefer to see it first? Book a demo
Trust & compliance
Built for European businesses
GDPR compliant
Call data handled under GDPR, with clear retention and deletion controls.
EU AI Act ready
Transparent, disclosed AI use aligned with EU AI Act obligations.
EU data residency
Your call data is processed and stored within the EU.
Local phone number
Keep your existing number or get a new local one — callers see you, not us.
FAQ
Answering service
questions
An answering service handles inbound phone calls on behalf of a business — answering, taking messages, booking appointments, and routing urgent calls to a person. Sono is an AI answering service that does all of this automatically, 24/7, in natural conversation, for a flat monthly price.
Traditional human answering services usually charge per minute or per call, so the bill rises with every call you take. Sono is flat-rate instead: a 14-day free trial, then from €49/month including 200 minutes, with no per-call surcharges — so your cost stays predictable as call volume grows.
Yes — but the model has changed. Human call centres still operate, yet most businesses now use an AI answering service like Sono, which picks up instantly with no queue, works 24/7 including nights and weekends, and costs a fraction of a staffed bureau.
A good answering service answers on the first ring, understands the caller in natural language, actually resolves the call — booking or answering, not just recording a message — and escalates real emergencies to a human. Sono does all four and integrates with your calendar and CRM.
No. Voicemail only records a message and leaves the caller to wait for a callback. Sono holds a real conversation: it answers questions, books appointments, and transfers to a person when needed — resolving the call there and then instead of just capturing it.
Yes. Sono handles routine calls end-to-end and, when a call meets your escalation rules, transfers it to the right person with full context — so nobody repeats themselves and genuine emergencies always reach a human.
Get started
Never miss
another call
Start a 14-day free trial, or book a 30-minute demo and hear exactly how Sono answers, books, and transfers your calls.
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