Voice AI Glossary
Plain-language definitions of the terms used around AI phone assistants — written by the team building Sono.
AI receptionist
A voice AI agent that answers a business's calls 24/7 — greeting, answering, booking, and transferring with context.
Voice agent
An AI system that conducts complete phone conversations autonomously — inbound or outbound.
Conversational IVR
The replacement for press-1 menus: callers say what they need, the AI understands and acts.