Industry — Enterprise
Sono handles inbound calls across every department and location in your business — routing enquiries, booking meetings, and answering questions at scale, without adding headcount.
Trusted by enterprise teams
Scale doesn't protect you from missed calls. It compounds the problem.
With locations across multiple cities or countries, every site has its own peak times and staffing constraints. Gaps in coverage mean missed opportunities.
IT helpdesk. HR enquiries. Facilities. Customer service. Each team handles a different call volume with the same limited staff.
Different staff, different shifts, different quality. Callers get a different experience every time. Sono delivers the same quality on every call.
How Sono helps
Configured per department and location. The same quality, every call, everywhere — without adding a single headcount.
Multi-Site Routing
Natural language routing across every site in your network — with location-specific rules and overflow handling built in.
Internal Help Desks
Sono resolves the most common internal requests without involving your team — logging, routing, and confirming outcomes automatically.
Executive Screening
Sono identifies caller intent before connecting — routing priority clients directly and taking detailed messages for scheduled call-backs.
Use cases
The specific tasks Sono handles for enterprise teams.
Setup
We integrate Sono with your telephony infrastructure across all sites. Typically 1–2 days for full enterprise deployment.
We build department-specific workflows, routing rules, and knowledge bases for each team.
Sono handles calls across your organisation. Every interaction logged centrally for management visibility.
FAQ
Yes. Sono supports multiple languages and can be configured with country-specific routing and compliance rules.
Enterprise pricing is volume-based. We calculate a monthly fee based on expected call volumes across your organisation and include a defined number of call minutes.
Yes. Each department or location can have its own Sono configuration — different scripts, routing rules, escalation procedures, and knowledge bases.
Sono integrates via SIP trunk or API, compatible with most major enterprise telephony platforms. Our team handles the integration.
Sono provides a centralised dashboard with call volumes, routing accuracy, handle times, and escalation rates across all sites and departments.
Get started
We'll walk you through a multi-site deployment demo tailored to your organisation's structure — in under 30 minutes.
Book a Demo