Use Case — AI Receptionist
Sono answers every call in your brand's voice, handles routine requests, and routes to the right person — 24/7, without extra headcount.
Most businesses lose 20–30% of inbound calls to voicemail or unanswered rings. Those callers rarely leave a message — they call the next number on the list.
A human receptionist solves the problem but costs €30,000–50,000 per year, covers limited hours, and handles only one caller at a time.
Sono covers every call — simultaneously, at any hour — at a fraction of the cost.
How it works
From the moment a call comes in to the final outcome — Sono manages it.
Step 01
Sono picks up immediately. No hold music, no "press 1 for...". The caller hears a natural, professional greeting.
Step 02
Sono uses your name, your tone, and your language. Callers won't know they're talking to an AI — unless you tell them.
Step 03
Sono understands intent and either resolves the request itself or connects the caller to exactly the right person on your team.
Step 04
Full transcript, recording, outcome, and duration — searchable in your dashboard. Nothing falls through the cracks.
What you get
Evenings, weekends, lunch breaks, holidays — Sono never misses a call. No shift changes, no sick days, no coverage gaps.
Trained on your voice, policies, and service guidelines. Sono represents your brand consistently — no off-script moments, no bad days.
Every caller gets an instant answer. No hold music, no queues. During your busiest hour, Sono handles multiple calls simultaneously.
Every call logged with transcript, recording, outcome, and duration. You see exactly what happened on every call — searchable and exportable.
Works across industries
FAQ
That's up to you. Many customers choose to be transparent. Others prefer seamless handling. Sono's voice and conversational quality feel natural in either approach.
Yes. Unlike a human receptionist, Sono has no limit on concurrent calls. During your busiest period, every caller gets answered immediately — no hold music, no missed calls.
Sono handles the transfer seamlessly — confirms availability and either connects them directly or takes a complete message with context so whoever calls back has full information.
Most customers go live within one hour. We connect Sono to your information, configure voice and tone, test calls together, then you activate forwarding. No technical work from your side.
No. Sono only picks up calls you can't answer — it operates as a fallback, not a replacement. If your team answers, nothing changes. You stay in full control.
Get started
In a 30-minute demo we'll show you Sono in action on your own phone line — with your business name, your services, your tone.
Book a Demo