Use Case — Appointments & Bookings
Sono books appointments for your business directly over the phone — collecting details, checking availability, and confirming the slot — without any staff involvement.
Most businesses lose 20–40% of booking attempts to missed calls, hold times, or clunky online forms. Customers who want to book by phone are your most motivated callers — they've already decided they want your service.
A booking assistant costs €30,000–50,000 per year, works set hours, and handles one call at a time. Sono books unlimited appointments simultaneously, at any hour, at a fraction of the cost.
How it works
Every booking handled end-to-end — without a human in the loop.
Step 01
Sono answers instantly, in your brand voice. No hold music, no menus. The caller is greeted naturally.
Step 02
Service type, preferred date and time, customer name and contact — gathered naturally in conversation.
Step 03
Confirms availability and offers the best slots in real time — connected live to your booking system.
Step 04
Updates your calendar and sends the customer an SMS confirmation. Done — without staff involvement.
What you get
Sono writes confirmed bookings straight to your calendar — no manual data entry, no double-checking.
40% of bookings happen outside office hours. Sono captures every one.
Every customer gets an instant booking confirmation by text.
Configure separate calendars, availability windows, and services for each location.
Sono can send reminder messages before the appointment to reduce no-shows.
If a customer has a complex request, Sono transfers with full context — they never repeat themselves.
Works across industries
FAQ
Sono connects with most major calendar and booking platforms via API or web integration — including Google Calendar, Microsoft 365, and industry-specific systems. We configure the integration during onboarding.
Sono offers the next available alternatives and, if none are suitable, takes the customer's contact details and flags the request for your team.
Yes. Sono can be configured to collect additional details required for specific service types — vehicle registration numbers, insurance details, appointment prep instructions, and more.
Yes. Sono can be configured to send SMS reminders at a set time before the appointment — reducing no-shows without any manual effort.
Typically under an hour. We connect Sono to your calendar, configure available services and time slots, and test the flow before going live.
Get started
In a 30-minute demo we'll walk through a live booking flow using your actual services and availability.
Book a Demo