Industries — Car repair shops

Every caller gets a shop that picks up — on the first ring.

Sono books services, quotes jobs, and answers the "is my car ready?" call while your team stays under the hood. Trained on your shop's hours, rates, and bay schedule.

Book a Demo Make a real call →

Used by service teams at

Live call · 01:24

+358 40 •••• 782 · Repeat customer

Customer[00:08]

Hey, my Volvo's making this grinding noise when I brake. Can you look at it tomorrow?

Sono[00:14]

Sounds like the front pads — I can book you in tomorrow 09:00 with Mika. Inspection is €45, replacement starts at €180 per axle.

Customer[00:31]

Perfect. Do I need to drop it the night before?

Sono[00:34]

Not necessary — 09:00 drop-off works. I'll text you the confirmation now.

Booking created · Tomorrow 09:00 SMS sent

24/7

Answered — lunch,
after hours, or mid-lift

<1h

From sign-up to
answering your first call

FI/SV

Plus many more — your
customers, in their language

Every missed call is a job
you didn't get

When you're hands-deep in an engine, the phone is the last thing you can answer. Here's what that costs you.

You're under a car when it rings

No technician can wipe their hands clean and pick up in time. That caller moves on — and books somewhere else.

Closed for lunch means lost bookings

Customers don't schedule their calls around your break. Voicemail fills up, callbacks rarely happen.

After hours is peak decision time

People search for a mechanic in the evening. Without coverage, whoever picks up first gets the job — and it won't be you.

How Sono helps

Sono handles the calls
so you can stay on the lift

Trained on your services, prices, and slot lengths. No scripts, no menus — natural conversations that get the booking done.

Scheduling

Books the job, not just the name

Sono asks for the plate, the problem, and the preferred time — then drops the booking straight onto your calendar. No call-backs, no sticky notes.

—Collects plate number, fault description, mileage
—Checks your available slots in real time
—Sends confirmation SMS to the customer

Call #2071 Today, 11:23am

Booked Duration: 3:12

Sono · 0:04

"You've reached Aku's Auto — how can I help?"

Customer · 0:11

"I need to book a brake check — my car's pulling to the left"

Sono · 0:18

"What's the licence plate? And do you have a preferred day?"

Appointment confirmed — Wed 7 May, 8:30am

24/7 Answering

Picks up when you can't

Out back on a lift, already on the phone, closed for lunch, or gone for the day — Sono answers every time. No voicemail, no callback queue.

—Answers during lunch, evenings, and weekends
—Handles overflow when all lines are busy
—No voicemail — every call gets a real response

+358 40 712 3456

Answered

Today, 12:47pm — during lunch

Sono · 0:03

"You've reached Aku's Auto — how can I help?"

Customer · 0:09

"I just need to book in my Golf for a service — nothing urgent"

Sono · 0:15

"Of course — what's the registration number?"

Booked while shop was at lunch

Your Rules

Sticks to your shop's rules

Your prices, your slot lengths, the jobs you do and the jobs you don't touch. When a call needs a human, Sono hands it over immediately.

—Knows your service types and pricing
—Only books slots you've made available
—Transfers instantly when a human is needed

Call #2089 Today, 2:05pm

Customer · 0:22

"Can you give me a quote for a full respray on my van?"

Sono · 0:28

"That's a job Aku would want to discuss personally. Let me connect you now — one moment."

Call transferred to workshop…

Transferred with full call context

Reminders

Keeps the calendar full

Sono sends the reminder the day before, and reschedules the ones who can't make it. Fewer no-shows, fewer empty bays.

—Automated SMS reminder the day before
—Handles reschedule requests automatically
—Freed slots filled from your waiting list

Reminder — Tomorrow Today, 4:00pm

Sono · Outbound call

"Just checking — we'll see you at 10 tomorrow for the service on your Passat?"

Customer · reply

"Actually could we move it to Thursday? Something came up."

Sono · 0:28

"No problem — Thursday at 10 works. I'll update your booking."

Rescheduled — bay stays filled

How it works

Anatomy of
a Sono call

Four steps. Every call. No exceptions. From the ring to the booking.

Answer

Sono picks up immediately, every time — regardless of what you're doing

Discuss

Understands the need — service type, vehicle, urgency — in natural conversation

Serve

Finds the right slot, answers questions, or routes to you when needed

Book

Confirms the appointment, sends SMS, job appears on your calendar

Outcome A — Most calls

The booking is made.

Sono confirms the slot, sends the customer an SMS, and the job appears on your calendar. You see it when you open up.

Outcome B — When it should

It hands it to you.

A complaint, a warranty argument, a quote you'd rather give yourself — Sono transfers straight to your line or takes a message you can call back.

Pricing

Usage-based.
No surprises.

One saved booking pays for an entire year. No seat fees, no long contracts, no per-user pricing.

Get started

10 € /month

0,50 € per call

No seat fees

No long contracts

No per-user pricing

One saved 200 € booking pays for a year.

Setup

Up and running in under an hour

Connect

We connect Sono to your calendar and set up call forwarding on your existing number. Takes under 10 minutes.

Configure

We train Sono on your services, prices, slot lengths, and the jobs you don't take. We test until it sounds like your shop.

Go live

Sono starts answering. Bookings land on your calendar, transcripts in your dashboard. You just do the work.

FAQ

Common questions
from repair shops

Do I need to change my phone number?

No. Sono works with your existing number via call forwarding. It only picks up calls you can't answer — your number stays the same and setup takes under 10 minutes.

What if a customer wants to speak to a real person?

Sono transfers instantly. The call comes through to you with full context of what was already discussed — the customer never has to repeat themselves.

Does Sono work with my existing booking system?

Yes. We build integrations into your existing calendar or workshop management system. Confirmed bookings land directly in your workflow — no double entry.

Can Sono handle Finnish and Swedish calls?

Sono is fully multilingual. It handles calls in Finnish, Swedish, and English — and many more. You choose which languages to activate for your shop.

How do I know what Sono said to each customer?

Every call is recorded and transcribed. Your dashboard shows full call logs, outcomes, durations, and transcripts — searchable and always available.